Product Updates
 

Customers can return the purchased printed circuit boards within 5 days  from the invoice date in their original packages. All of our products meet the ISO9000 qualification  requirements and are  fully tested prior to shipment. However, we replace any non functional products. You must contact us first and obtain authorization prior to shipping otherwise the return will be void.

 HiTech Global Distribution  “money back guarantee” does not cover physical damage caused by the shipping carrier or by the customer.

Return Procedure

1.       Obtain RMA # by contacting our Customer Service Department at  CustomerService@HiTechGlobal.com .

         Please have the following information ready for RMA request:

a) Order # or Invoice # (located on your original invoice)

b) HiTech Global's  Part Number and Quantity to be returned

c) Serial number (if any on the product)

d) Reason for return

e) Your Customer ID, Name, Phone/Fax #, E-mail address

All RMA numbers are valid for 5 days from the date of issuance. All RMA numbers after 5 days will be void.

2.     Repack the product and prepare for shipping. Be sure to include all manuals, accessories and anything else that came with the original package along with a copy of invoice you received. Products must still be in like new and re-sellable condition for your purchase to be refunded for credit. A minimum 15% restocking fee will be automatically applied.

3.    Prepare the package for shipping by printing the RMA number legibly and visible clearly outside of the package, and address the package to be shipped to our main office in Silicon Valley.                       

4.    Freight back to our warehouse must be prepaid. You use traceable shipping methods with proper insurance for your return package. Shipping charge is a service paid to the shipper and thus the cost of shipping and handling cannot be refunded. The cost of shipping and handling will be waived only if HiTech Global Distribution  is at fault. HiTech Global Distribution  will pay for shipping of the replacement product back to the customer by way of UPS Ground only.

If any exchange is required, HiTech Global Distribution  will only ship out the product after we’ve received and inspected the RMA package. HiTech Global Distribution  cannot process any cross shipments. For credit refunds, HiTech Global Distribution  will either refund your money or credit back to your credit card.  It takes up to 3 weeks for processing RMA return, up to 3 business days for refund to credit card account, and 2 extra weeks to process a refund check to prepaid customer.

·       Products with physical damage caused by the customer, removed and altered warranty stickers or serial number will automatically void the warranty and thus void the return.

·       Packages returned from customers without a RMA number or using an invalid RMA number will be refused and void for return. Make sure you have the right RMA number and it is visible outside the package.

Credits, Refunds, and Exchanges

Returned merchandise must still be in like-new and re-sellable condition and be accompanied with all original packaging, documentation and accessories. Failure to do so will result in the void of the return for refund. HiTech Global  reserves the right to refuse any merchandise or to impose a 15% minimum restocking fee for any returns not meeting the above requirement. All merchandise must be received before any refunds or replacement can be processed; we cannot and do not offer cross shipment. Please allow for up to 3 weeks for processing. HiTech Global  will either credit your account, exchange, or replace the product and inform you the result of your return after our warehouse receives, inspects, and processes your return. Unfortunately shipping and handling are not included in the refund unless HiTech Global  made an error in the order.

Special Products and Exceptions

Evaluation & Prototyping Boards

All boards should be in their original anti static bag and condition. Board are covered for 5 days under HiTech Global's  return policy. HiTech Global   will not accept returns or exchanges of boards after 5 days. 

Systems, Servers, Custom Configured, Special Order Products

No returns for refunds, credit, or exchange will be accepted for systems, servers, and custom configured, special order products. HiTech Global  will REPAIR ONLY defective products under the 90-day limited depot warranty.  

Bundled Items

We can only accept refunds or credit on bundled items together as a whole within 7 days from the invoice date. Every single item included in the bundle has to be in like-new and resalable condition, if any one item does not meet that condition a minimum of 15% restocking fee will be applied to the whole bundle.

If an individual item is defective only the defective item has to be returned for repair/replacement only within 7 days from the invoice date.

Software and Consumable Supplies

Opened software may be returned for exchange the same title only if defective. No refunds or credits will be issued on all opened software. No refund, credit, exchange, or repair for all Opened consumable supplies.

IP Cores

No refund, credit, exchange for the IP Cores. We provide the IP Specification and guarantee the performance within the Spec. 

Damaged Merchandise

HiTech Global   is not responsible or liable for merchandise that you receive that is damaged by the shipping carrier such as UPS, FedEx, DHL or the US Post Office. Upon delivery of the merchandise please inspect the product boxes; if they are damaged refuse the delivery or report the damaged merchandise to the shipping carrier and request the carrier to investigate and inspect the damaged products and send HiTech Global   a copy of the inspection report. It is imperative that you request the carrier to contact HiTech Global  at 408-781-7778. Please don’t assemble if the product has physical damage when it’s received.

HiTech Global  shall under no circumstances be liable for special, incidental, or consequential damage, including loss of profit, when using, installing, or operating the merchandise purchased by customer. All products are entitled to limited warranty offered by HiTech Global Distribution  or the manufacturer's limited express warranty.